Terms and Conditions

Terms & Conditions

1. Bookings

Items and/or services will be reserved for your event date once a deposit is received (see Section 2).
A booking is not confirmed until Angels Floral Event P/L has received the agreed deposit.

2. Deposit & Payment

2.1 Deposit

  • A 30% deposit (or an agreed amount) is required within 3 days of confirmation.

  • If payment is not received within this time, items may be released to other paying clients.

  • Angels Floral Event P/L reserves the right to cancel your booking without liability if no deposit is received within 3 days.

  • Payment of the deposit confirms acceptance of these Terms and Conditions.

2.2 Balance Payment

  • Remaining balance must be paid 30 days prior to the event.

  • If booking is made less than 30 days before the event, full payment is required immediately.

  • Failure to pay the balance by the due date may result in services being withheld.

2.3 Payment Methods

  • Bank transfer, cash, or credit card accepted.

  • For credit card payment - it will incur a processing surcharge of approximately 1.7% for domestic cards and 3.5% for international cards, plus a fixed fee of A$0.25 per transaction (applicable in Australia). This surcharge is charged directly by our payment provider, Stripe, and will be automatically added to your invoice total at the time of online payment. Please note that the exact surcharge rate may vary depending on the type of card used. We ensure that any surcharge applied complies with applicable regulations and does not exceed the merchant fees we incur.

3. DIY Hire

DIY hire means the client picks up the hired items from Angels Floral Event’s premises, transports them to their event location, sets them up themselves, and returns them in the same condition.
This option does not include delivery, setup, or pack-down services from Angels Floral Event.

Angels Floral Event is not responsible for any issues arising from DIY setup, including but not limited to items not being set up correctly, collapsing, or causing damage or injury. The client accepts full responsibility for the safe handling, assembly, and use of the hired items.

Angels Floral Event accepts no liability for any injury, damage, or loss caused by incorrect setup, misuse, or mishandling of DIY hire items.

4. Identification (DIY Hire Only)

  • For DIY hire bookings, the client must present a valid driver’s licence with current address upon collection.

  • A valid mobile number is also required.

  • A digital copy of the ID will be taken for security purposes.

5. Bond (DIY Hire or Fragile Items Only)

  • A bond applies only to:

    • DIY hire bookings (self-pickup and return), or

    • Bookings that include fragile items requiring extra security.

  • Bond amount is usually equal to the total hire amount (confirmed per booking).

  • Damaged, missing, or unclean items will be charged at full replacement or cleaning cost, deducted from the bond.

  • Bond will be refunded within 48 hours after all items are returned and inspected.

6. Damages

  • The client is financially responsible for any damage or loss caused by themselves, guests, or contractors.

  • If the cost exceeds the bond, the client will be invoiced for the balance.

7. Collection, Delivery & Returns

7.1 Collection / Returns

  • All items must be returned in their original condition and packaging.

  • Late returns incur a 10% late fee of the booking cost per 24 hours.

  • Items not returned within 7 days of the agreed date will be deemed lost and charged at full replacement value.

7.2 Delivery / Setup

  • Delivery, setup, and collection fees apply, based on distance, quantity of items, and installation time.

  • Fees may change if the event location or hired items change.

8. Cancellations & Variations

8.1 Policy Agreement

  • If you do not agree with this non-refundable policy, please do not proceed with booking.

  • Payment of any amount means you agree to these terms.

8.2 Non-Refundable Deposits

  • All deposits for event hire, floral hire, props, and signage are non-refundable.

  • This covers preparation time, purchase of materials, and reserving items for your exclusive use.

8.3 Cancellation Within 365 Days

  • Cancellations made within 365 days of the event date will be charged 100% of the deposit.

8.4 Cancellation More Than 365 Days

  • Cancellations made more than 365 days before the event will be charged 50% of the deposit.

8.5 Custom Orders

  • Customised items are charged at cost of materials in addition to the deposit forfeiture.

8.6 Weather Cancellations

  • Weather-related cancellations follow the above policy.

  • We may allow rescheduling at an additional 20% of the booking cost if advised 48+ hours prior and subject to availability.

8.7 Variations to Orders

  • Changes to items must be made more than 30 days before the hire date.

  • Variations within 30 days may incur additional hire charges.

  • Additions can be made anytime, subject to availability.

8.8 Force Majeure

  • In the event of an epidemic, pandemic, or natural disaster, we will allow rescheduling within 12 months at no extra cost, subject to item availability.

9. Weather Responsibility

  • Clients must have a backup weather plan for outdoor events.

  • All hired items must be kept safe from adverse weather.

  • Full hire fees still apply for items not used due to weather.

  • We reserve the right to refuse hire if the backup plan is unsuitable.

10. Australian Consumer Law

These Terms and Conditions do not exclude, restrict, or modify any rights you have under the Australian Consumer Law.

11. Acknowledgement & Agreement

By accepting a quote via email, signing a booking form, or making any payment, the client is deemed to have read, understood, and accepted these Terms and Conditions in full.